Refund policy

Sales and Refund Policy

1. All Sales Are Final

• All sales are considered final upon completion of the purchase.
• We do not offer refunds, exchanges, or returns under any circumstances unless specified in this policy.
• Before completing your purchase, please ensure all details are correct, as changes cannot be made once the order is placed.

2. Quality Assurance

• Each item undergoes a thorough inspection before being shipped to ensure it meets our quality standards.
• Orders are securely packaged to prevent damage during transit.

3. Shipping and Handling

• Once your order leaves our facility, it is the responsibility of the shipping carrier to deliver it to you in a timely and secure manner.
• Tracking information will be provided to monitor your shipment’s progress.

4. Damaged Items During Transit

• If your item is damaged during transit, it is the buyer’s responsibility to file a claim directly with the shipping carrier.
• To assist with the claim process, we recommend:
  • Documenting the damage immediately with photos of the item and the packaging.
  • Retaining all packaging materials until the claim is resolved.
  • Contacting the carrier as soon as possible to initiate the claim.

5. Limited Support for Shipping Issues

• While we cannot guarantee compensation for damages during transit, we are happy to provide any necessary documentation or information to help with your claim.

6. Contact Us

For any additional questions or assistance, feel free to contact our customer support team at info@nyct-fashionbrand.com.

By completing your purchase, you agree to the terms outlined in this policy.