Policies

1. All Sales Are Final

  • All sales are considered final upon completion of the purchase.
  • We do not offer refunds, exchanges, or returns under any circumstances unless specified in this policy.
  • Before completing your purchase, please ensure all details are correct, as changes cannot be made once the order is placed.

2. Quality Assurance

  • Each item undergoes a thorough inspection before being shipped to ensure it meets our quality standards.
  • Orders are securely packaged to prevent damage during transit.

3. Shipping and Handling

  • Once your order leaves our facility, it is the responsibility of the shipping carrier to deliver it to you in a timely and secure manner.
  • Tracking information will be provided to monitor your shipment’s progress.

4. Customs and Duties

  • Duties and import fees are calculated automatically based on current international trade agreements. These charges are determined by customs authorities and are beyond NYCT's control.
  • Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.
  • For more information on customs and duties charges, please contact your local customs office.

5. Damaged Items During Transit

Each piece is inspected before shipping, but occasionally damage occurs in transit. If your order arrives damaged or with a manufacturing defect, please contact us at info@nyct-fashionbrand.com within 7 days of delivery with:

  • Photos of the damage
  • Photos of the packaging
  • Your order number

We will review each case and provide a replacement, store credit, or refund at our discretion.

6. Order Processing Time

Standard orders are processed and shipped within 2-5 business days. For limited drops or restock periods, orders may take longer to ship as outlined on the product page. You'll receive tracking information as soon as your order is on the way.

7. Contact Us

For any additional questions or assistance, feel free to contact our customer support team at info@nyct-fashionbrand.com.

By completing your purchase, you agree to the terms outlined in this policy.