Shipping policy

Shipment Processing Time

We aim to process all orders within 3-5 business days. Please note that orders are not shipped or delivered on weekends or public holidays. In the event of high order volumes, processing times may be slightly delayed. Rest assured, we will inform you promptly via email or phone if there is a significant delay.

During the holiday seasons, please allow for extended processing times. We will do our best to get your order shipped as fast as possible.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times depend on your location.

Delivery times are estimates and may vary due to factors beyond our control, such as weather or carrier delays.

 

US Shipments

Duties and import fees are calculated automatically based on current international trade agreements. These charges are determined by US customs authorities and are beyond NYCT's control.

International Shipments

We proudly ship to select international locations. Delivery times vary based on the destination country and selected shipping method. Customers are responsible for ensuring compliance with local import regulations and for any customs duties, taxes, or additional fees incurred during shipping.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). Tracking information is typically activated within 24 hours.

Customs, Duties, and Taxes

NYCT is not responsible for any customs fees, duties, or taxes applied to your order. Any additional charges incurred during shipping are the responsibility of the customer (e.g., tariffs, taxes, or other fees).

Damages and Lost Packages

We take great care to ensure your order reaches you in perfect condition. However, NYCT is not liable for products damaged or lost during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim. Ensure you retain all packaging materials and the damaged items when filing the claim.

Returns Policy

For information about returning your order, please refer to our Returns Policy.